Customer Service

Ordering Online

Submit your order securely to us via this website. For online orders, we accept Visa, MasterCard and Discover as methods of payment. Sorry, Luther Gift Cards may not be used.

All items, excluding textbooks, may be shipped. You can even choose to pick up your order in the store at no additional cost.

Please note that popular items are in limited quantities. We can only fulfill your order while supplies last. While we try to update this website often, sometimes items sell out and are not current. If you place an order and the item is sold out, we will notify you via email as soon as possible.

Ordering by Phone

Call us at 1-888-521-5039. Our staff will assist you in placing your order over the phone. Use our site as your own personal catalog.

Shipping Policies

On average, your order will be shipped in 2-3 days from time of placement. During August or December, delivery time may take longer.  Items are shipped either First Class mail or UPS.

Freight charges are as follows:

up to $25.00 $8
$25.01 - $50.00 $9
$50.01 and higher $10
gift card $1 per address, not per gift card
diploma frame $18.95 per frame + standard shipping if ordering other items
music CDs $3 each with a maximum of $10

Textbook Return Policy

  • Returns must be accompanied by the original receipt.
  • New books, including rentals, must absolutely be in the same condition as purchased - free of any markings, bent corners or bent spines. If shrink- wrapped when purchased, packaging must be intact. Used books can be returned in the condition in which they were purchased.
  • The Book Shop reserves the right to determine whether books returned are in new or used condition.
  • For fall, January, spring and summer terms, returns are allowed during the first three days of the term. The first day of the semester is considered Day 1.
  • After the initial three day grace period, textbooks for a dropped course may be returned until the last day to withdraw from a full semester class without record. Returns during this time will only be accepted with the original receipt and proof that you have dropped the course for the text being returned (You will need to present your current course schedule.)
  • After these two grace periods, textbooks are not returnable.
  • The Paideia I summer reading book and the first books read in Paideia I in each semester are not eligible for return.
  • If you decide to purchase your rented book, you will pay the difference between rental and purchase price if done before the last day to withdraw from a class without record. After that date, rental purchases will be the full used price of the book. 
  • There are no returns for credit on rental books unless you have dropped that class and it occurs before the last day to withdraw without record.
  • We recommend keeping original receipts until the end of the semester.

Merchandise Return/Exchange Policy

The cash register receipt or copy of the invoice found in your online shipment is required for any return or exchange. Merchandise must be in the same condition as when it was purchased. The department supervisor reserves the right to determine saleability. If a product you purchased is not the right size and/or color, simply ship it back to us, at your expense, and we will send you the correct item free of charge (no additional shipping charges). If you wish to return a product for a refund, please send it to us, at your expense, and we will credit you for only the price of the product. Clearance items are not returnable.

We do not ship internationally. If you place an order from overseas, we ask that you please have the merchandise sent to a U.S. location.